AnimaFX Support
Something not working, or a question about one of our plugins, scripts, presets or LUTs? Send it here and it reaches the developer directly. Please use the email of your purchase and, if your product has one, your license key, so we can find your order.
Message sent
Thanks! The reply will go to your purchase email, usually within one or two working days. Please check your spam folder if you don't see it.
- The exact error text, or a screenshot you can send in a reply.
- Your host app version (in After Effects:
Help › About After Effects). - Whether it also happens in a new, empty project.
- Mixed ONE log, last lines:
Windows:%LOCALAPPDATA%\AnimaFX\MixedONE\MixedONE.log
macOS:~/Library/Logs/AnimaFX/MixedONE.log(in Finder press Cmd+Shift+G and paste the path)
Quick answers
Where do I find my download and license key?
In the receipt email from the store you bought on. For Gumroad purchases, everything is also in your Gumroad Library (gumroad.com/library) when you log in with the purchase email.
The plugin doesn't show up in After Effects.
Close After Effects completely, check that the plugin file sits in the Plug-ins folder of the AE version you use, then start AE again. If it still doesn't appear, send the form with your AE version and system.
I got a new computer. Can I move my license?
Yes. Send a message with topic "License or activation" and your purchase email, and we'll sort it out.
I lost my receipt email.
No problem. Send the form with the email you think you used, and we'll look up the order.